Política de privacidad

NAVARREX LLC, doing business as Navarre Auto Group("Navarre Auto Group," "Company," "we," "us," or "our"), respects the privacy of users of https://navarre.app and related digital services operated for our group and affiliated dealerships.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit or use https://navarre.app, our group marketing pages, contact forms, appointment tools, employee platform (Billy), messaging programs, and other online services that link to this Privacy Policy (collectively, the "Service").

Please read this Privacy Policy together with our Terms of Service. If you do not agree, please do not use the Service.

Navarre Auto Group (NAVARREX LLC) is the parent company operating Navarre Chevrolet, Navarre Cadillac, Navarre Honda, Navarre Hyundai, Navarre GMC, Navarre Jeep Ram Dodge Chrysler, Navarre Nissan, Navarre VinFast, Louisiana Direct Auto, and Navarre Premium Select across Southwest Louisiana.

Each rooftop maintains its own consumer website and may provide additional privacy notices for store-specific transactions. When you interact with a specific dealership location, that location's notices may apply in addition to this policy.

Our affiliated locations include:

• Navarre Cadillac — 1300 East College Street, Lake Charles, LA 70607
• Navarre Chevrolet — 1300 East College Street, Lake Charles, LA 70607
• Navarre Chevrolet of Sulphur — 1620 Beglis Pkwy, Sulphur, LA 70663
• Navarre Jeep Ram Dodge Chrysler — 299 S Cities Service Hwy, Sulphur, LA 70663
• Navarre GMC — 3690 Gerstner Memorial Blvd, Lake Charles, LA 70607
• Navarre Honda — 1320 East College Street, Lake Charles, LA 70607
• Navarre Hyundai of Lake Charles — 1280 East College Street, Lake Charles, LA 70607
• Navarre Nissan — 1700 Siebarth Dr, Lake Charles, LA 70615
• Louisiana Direct Auto — 1500 East Prien Lake Road, Lake Charles, LA 70601
• Navarre Premium Select — 101 W Prien Lake Road, Lake Charles, LA 70601
• Navarre VinFast — 1600 Siebarth Drive, Building B, Lake Charles, LA 70615

The Service is directed primarily to users in Louisiana and surrounding markets served by Navarre Auto Group. Certain information collected in connection with vehicle financing, credit applications, trade-ins, identity verification, lender submissions, or other financial products may be subject to additional notices and laws, including the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, the Driver's Privacy Protection Act, and transaction-specific documents. Those notices may apply instead of, or in addition to, this Privacy Policy.

Depending on how you interact with us, we may collect:

• Identifiers such as name, address, email, telephone number, IP address, and online identifiers.
• Customer and transaction records such as inquiry history, purchase or service history, trade-in information, and documents relating to products or services you request.
• Credit and financial information when you apply for financing or related products.
• Commercial information such as vehicles, parts, service, warranties, and promotions you consider or purchase.
• Internet and usage information such as browser type, pages viewed, forms submitted, cookies, and interactions with our website or ads.
• Communications such as call recordings, voicemails, chat transcripts, emails, and text messages where permitted by law.
• Professional or employment information when relevant to financing, fleet, employment, or business requests.
• Sensitive personal information only when you provide it, when required for a transaction, or as permitted by law.

We may use personal information to:

• Provide, operate, secure, and improve the Service and dealership operations.
• Respond to inquiries, schedule appointments, provide quotes, and deliver customer service.
• Process, finance, lease, title, register, service, or support vehicle and related transactions.
• Evaluate credit, verify identity, detect fraud, and comply with legal and regulatory obligations.
• Send marketing or promotional communications where permitted by law and subject to your choices.
• Analyze usage, measure advertising performance, and improve our website and services.
• Operate Billy, our internal employee platform for leads, messaging, and dealership operations.

We may disclose personal information to affiliates and affiliated dealerships; employees and contractors; vehicle manufacturers, lenders, finance sources, and transaction participants; service providers such as website hosts, CRM, analytics, advertising, payment, SMS and WhatsApp messaging (Telnyx), auth (Clerk), and data storage providers; professional advisors; and law enforcement or other parties when required or permitted by law.

We do not sell customer lists, credit applications, or transaction files for money in the ordinary sense. Some cookie, analytics, advertising, and lead-attribution activities may be considered a "sale," "sharing," or "targeted advertising" under certain privacy laws. Where required, you may opt out through tools on the Service or by contacting us.

If you opt in to receive SMS from Navarre Auto Group or an affiliated dealership — for example by checking an SMS consent box on a contact or test-drive form, texting a keyword, replying to a message you initiated, or providing verbal consent documented by our team — we collect your mobile phone number and message content to deliver the program you requested.

Mobile information and SMS opt-in data will not be sold or shared with third parties for their own marketing or promotional purposes. We use opt-in data only to operate the messaging program you joined and related Navarre customer-care services.

• Program purpose: Customer-care updates only — sales and service follow-up for inquiries you initiated, appointment reminders, and delivery or service notifications. We do not send promotional or marketing SMS from this program.
• Frequency: Message frequency varies depending on your relationship with us and the program you joined.
• Rates: Message and data rates may apply. Contact your wireless carrier for details about your text or data plan.
• Opt-out: Text STOP to cancel at any time. After you text STOP, we will send a confirmation message and you will no longer receive SMS from that program unless you opt in again.
• Help: Text HELP for assistance or email ops@navarre.app.
• Consent: Consent to receive marketing calls or text messages is not required as a condition of purchasing or leasing any goods or services.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages.

For full program details, see our SMS Program page. Additional terms are in our Terms of Service — SMS section.

Navarre Auto Group (NAVARREX LLC) offers customer chat on WhatsApp when you message us first — for example by tapping "Chat on WhatsApp" on https://navarre.app, opening a https://navarre.app inventory link, or texting our WhatsApp business number. This service is operated for Navarre Auto Group and its affiliated Louisiana dealerships, not for any individual owner or employee personally.

When you contact us on WhatsApp, we collect your mobile phone number, message content, and related metadata to respond to your inquiry, assist with inventory and appointments, and connect you with a dealership representative when you ask for a person. Automated assistants may handle initial messages; a human team member may take over the conversation when you request it or when we hand off the chat.

Mobile information and WhatsApp conversation data will not be sold or shared with third parties for their own marketing or promotional purposes. We use this information to provide customer service and operate our messaging programs. Message delivery is provided through Telnyx and Meta WhatsApp Business Platform under their terms and privacy policies.

• Program purpose: Customer service — answering questions about vehicles, inventory, locations, test drives, and service; following up on inquiries you initiated.
• How to start: You must message us first (for example via a https://navarre.app link or by saving our WhatsApp business number). We do not send unsolicited WhatsApp marketing blasts from this program.
• Opt-out: Text STOP in WhatsApp to stop further messages from that Navarre WhatsApp line, or ask us to end the chat. You may also email ops@navarre.app.
• Help: Text HELP in WhatsApp or email ops@navarre.app.
• Rates: Message and data rates may apply per your mobile carrier and WhatsApp terms.

Additional terms are in our Terms of Service — WhatsApp section.

We may contact you by mail, telephone, or email regarding inquiries, transactions, appointments, vehicles, service, financing, recalls, and safety matters, to the extent permitted by law and any consent you provide. Marketing text messages are not sent from our customer-care SMS program. You may opt out of marketing emails using the unsubscribe link in the message.

The Service may use cookies, pixels, analytics tools, call-tracking, session replay, chat tools, and similar technologies to operate the website, remember preferences, prevent fraud, analyze traffic, attribute leads, and measure advertising. You may manage cookies through your browser or device settings. Some technologies are necessary for security, transactions, or core site functionality.

Depending on your state of residence and applicable law, you may have rights to access, correct, delete, or port personal information, or to opt out of certain sales, sharing, or targeted advertising. We will honor requests to the extent required by law. Some information may be exempt under GLBA, FCRA, DPPA, or transaction-document requirements.

To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before responding.

We maintain safeguards designed to protect personal information as required by applicable law. No method of transmission or storage is completely secure. Do not submit Social Security numbers, driver's license numbers, or financial account information through unsecured channels unless we direct you to a secure process.

We retain information as long as reasonably necessary for business, legal, regulatory, warranty, service, fraud-prevention, and record-retention purposes.

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. The Service is intended for users at least 18 years old when submitting credit applications or other legally significant requests.

The Service may link to manufacturer sites, lender sites, rooftop dealership sites, social platforms, and other third parties. We are not responsible for their privacy practices. Review their policies before providing information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Service after an update means you accept the revised policy to the extent permitted by law.

NAVARREX LLC d/b/a Navarre Auto Group
1300 East College Street, Lake Charles, LA 70607
Email: info@navarre.app
Phone: (337) 483-1337